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1.
How to place an order? |
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1) Simply confirm shopping cart.
2) Click here to submit web form with the info of your
order.
3) Send E-mail to sales@dosoart.com with your order info. Our staff will get
back to you in 24 hours after receive your
message. |
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2.
Are these on your website all handmade paintings? |
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Every piece of
picture you found on our website is hand
painted. We strive to give our customers
the best hand made oil paintings with good
price.
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3.
What is the quality of your paintings? |
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We provide hand made paintings in high quality.
We demand that our artists have the same
critical quality standards that you have
to ensure that every piece of painting we
ship meets the standards that you expect.
Before we send finished painting you ordered,
a photo of it will be sent to you, so you
can check the quality. We won't send out
even one painting to you until you are satisfied
with it and confirm to send it. |
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4.
Cannot find what you are looking for, how
to make the order? |
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If you want a painting not on our website,
no problem, you can request a special order.
Just submit an image of that painting (or
a link to one).
For master's piece reproduction, please
inform us the artist's name and the title
of the painting.
Click
here to send us your special
request. |
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5.
Do you offer other paintings not displayed
on your website? |
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Yes, we can paint any painting that you
have picture, photo or the info of master's
painting (master's name and name of the
painting). Just click
here to submit a form or simply
send us an email to sales@dosoart.com
with following details:
Name of original artist, name of painting
(if known)
Or An attached picture or photo (or internet
link of site showing the picture)
The dimension of painting that you would
like. |
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6.
Can I order a portrait painting for myself
or others? Can I paint my pets, house or
car etc.? |
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Yes, we accept custom order. Please E-mail
us with following details.
1) Digital Photo or scanned image (pixels
better between 1024 and 1600)
2) Dimension of the painting you want
(in CM or IN)
Or Click
here to submit an online
form with the info we needed. |
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7.
Will the painting look like it does on the
website? |
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We have strict standards to ensure that
our website images accurately represent
the painting that you have ordered. There
may be small subtle differences since it's
painted by hand instead of being printed
by machine. But each painting will remain
true to the original picture you see. Here
we provide some samples for your reference,
please click here to view. |
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8.
How about payment and what are my payment
options? |
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30% prepayment is needed to start an
order. Remaining 70% payment can be paid
before shipment.
We accept Payment through following way.
Credit Cards payment through PayPal
Western Union
Bank Transfer
Click here to find payment details. |
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9.
Are the paintings delivered framed or unframed? |
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We have three choices.
1). Unframed painting on canvas, linen or
wooden board only. Click here to view a
sample.
2). Stretched painting which is ready for
hang. Click here to view a sample.
3). Framed painting (including inner frame
and outer frame). Click here to view a sample.
For order in retail quantities, it's recommended
not to buy several framed pieces.
If we framed the painting for you, its price
would increase significantly due to much
higher shipping costs. Take your painting
to be framed at a local picture-framing
shop. You are much more likely to get the
exact frame that you want and it will be
cheaper for you. |
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10.
Are these paintings legal? |
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Yes, do not worry. It is perfectly legal
to reproduce these paintings. We stress
that these paintings are reproductions -
we are not passing them off as originals.
If the painting on our website is marked
original, that's what we get directly from
original painter and get authorization to
sell it. |
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11.
How about delivery time? When will I receive
my order? |
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Our standard processing time for normal
orders is approximately 8 - 20 days. |
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12.
How will the painting I ordered be packed? |
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For painting only
All items are shipped rolled in high-strength
shipping tubes.
For order of over 20 pieces paintings,
we roll them and pack them with water-proof
kraft paper to avoid much more shipping
cost.
For stretched and framed painting
1) The painting is taken off the stretcher
bars or frame and rolled. Then it is carefully
packed into several layers of special
casing material which prevents it form
being damaged. This type of packing reduces
the shipping costs. And you can easily
assemble the painting with stretcher or
frame.
2) The painting is shipped being stretched
or framed. It is placed between layers
of foam plastic and wrapped into special
casing material. This type of packing
is more expensive as than first one.
If upon delivery you note that the package
is damaged and it is apparent that the
contents are also damaged, please refuse
delivery and notify us immediately. The
damaged shipment will be returned to our
distribution center and a replacement
order will be processed promptly. |
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13.
How will my order be shipped? How long will
it take? And can I have any idea about the
charge? |
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For normal order (paintings only or stretched,
framed paintings, frames in small quantity),
we ship it by express (DHL, UPS, TNT,
FEDEX etc.) or Chinese air mail.
Package weights over 40Kg will be sent
by air mail, it takes 7 - 14 days.
Less than 40Kg sent by Express, it takes
2 - 7 days.
For large order (order of stretched painting,
framed painting or frames in large quantity),
we ship it by sea, it takes 15 - 30 days.
Please click
here to find referenced cost of
shipment. |
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14.
What is your return policy? |
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Your satisfaction is guaranteed when
shopping at Doso Art.
Before delivery, we'll photo the paintings
you ordered for your confirmation. Before
you are satisfied with the paintings,
they won't be sent out to you.
If you are not satisfied in any way when
you received the paintings, and it does
because of the quality problem can't find
through a photo. You may exchange it or
return the item for a refund for the cost
of the purchased item(s) within 10 days
from the date of the package reaching
you.
PROCEDURE
You must inform our staff, via email,
prior to shipping a return in order to
receive proper instructions and authorization.
The customer must pay return shipping
charge unless it was our shipping error.
NOTICE
We gladly accept any returns that follow
above return guidelines. However, art
products are very delicate, meaning you
need to take extreme measures to ensure
the items are returned undamaged. If we
do receive a damaged item as a return
and we are unable to re-enter the item
into our inventory, then we can offer
you the option of the following remedies:
1) We can return the item(s) to you but
you should pay the shipping fee.
2) We can refund you part of the purchase
price of the item(s) according to concrete
situation of the damaged return. If it's
totally damaged and can't be remedied,
sorry, we can't refund you.
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15.
How can I contact you? |
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Our detailed contact information is on
our website, please click here to check
it out.
Below is our online contact info.
MSN: sales@dosoart.com
Yahoo Messenger: cndosoart
Skype: DosoArt
Email: sales@dosoart.com |
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